We first engaged with SK Chase in December 2016, to explore our gift voucher sales process. Our iconic five star hotel on Waterloo Place has 183 bedrooms and suites, an award-winning spa, one of London’s best French restaurants, The Balcon, sophisticated St James Bar and The Rose Lounge, perfect for an exclusive Afternoon Tea… all of which, we believe, makes it an ideal venue for a gift experience!
At the time, it was not possible to purchase a gift vouchers easily and without speaking to a member of the hotel team. Requests to purchase gift vouchers could be made via an online request form on our website but conversion was low as only monetary vouchers were available and buyers were unable to pay directly online.
We met with SK Chase and we went live in March 2017 less than six weeks after finalising the contract; our first sale was within hours! The set-up process was smooth, efficient, fast and clear. Our training and support throughout the process was exceptional and flawless.
Since the introduction of SK Chase gift voucher platform, we have had great feedback across the board from the hotel management and more importantly our guests. We have seen a tremendous improvement in conversion, and ultimately revenue. We are now in control of our vouchers with a wide variety of experiences (as well as monetary) now available to buy online 24/7. The new dashboard gives a handy insight into our sales with the full picture being tracked, recorded and accessible at any point.
Fabian Tiefenbacher
Marketing & E-Commerce Manager at Sofitel London St James
