Why do luxury hotels and resorts choose to work with us?

We’ve thought long and hard about what sets us apart from other gift voucher companies. So rather than just list out our attributes, (which if you’re interested to read, you’ll find them below!) we decided to talk to our team and ask them what they feel sets us apart from others.

A snapshot of what the team said is in the image above

What’s interesting is how many of us said the same, which really shows how aligned we are in SK Chase and how deeply ingrained our culture is. The topics of being proud of all that we do and loving what we do, alongside exceptional customer care, commitment to innovation and our desire to make a difference to our own business and that of our clients, came up as common themes.

And here are just a few more reasons we believe luxury hotels and resorts choose SK Chase when looking for a company to work with if they’d like to develop and grow their gift voucher sales.

We make things easy

From the initial enquiry, to going ‘live’ and beyond! It’s why we’re in business – we want to set our clients free; it’s at the heart of what we do and influences everything at SK Chase.

Gift voucher specialists

Founded in 2003, our business has evolved over time specifically to meet the needs of luxury hotels and resorts that have, or the potential to have, a high volume of gift voucher sales. We only work with luxury venues, primarily located in the UK, providing them with a complete gift voucher solution. In fact, we’ve developed our software and service just for this niche market. We are focused and have experience and great depth of knowledge in this market.

Industry leaders

Over 300 hotels & resorts already trust us with providing them with a complete gift voucher solution. We continually focus on making improvements that add real value, with developments in our technology and service, ensuring that SK Chase continues to be at the leading edge of the industry.

Impressive client base

We are trusted by some of the UK biggest hotel brands. Prestigious, iconic, luxurious hotels and collections such as Gleneagles Hotel, Exclusive Hotels, The Grove, Rockliffe Hall, Elite Hotels, The Town House Collection, Chewton Glen, Handpicked Hotels, Rocco Forte Hotels, The Savoy and Chester Grosvenor, Corinthia, Cafe Royal… have a look at our Client page for more names that you’ll know and love.

Innovative and complete gift voucher solution

We provide the full package: a beautifully designed sales platform (gift voucher site), the highest level of payment card security in place to minimise fraud, a cloud based management system, where users can create vouchers with ease, track their life cycle, in addition to viewing valuable marketing and financial information. And not least, fulfilment of gift vouchers: our expert fulfilment partner prints, packages and posts all gift vouchers ordered. We also take care of any delivery-related customer queries for our clients, meaning that they can be freed from day-to-day gift voucher administration.

Increase in sales

It’s something that we tend not to shout about, because every new client is unique and growth is dependent on different variables, not least where they are in relation to the ‘stages of gift voucher growth’ lifecycle. But that said – every client that we have worked with has enjoyed an increase in gift voucher sales, with the majority of our clients seeing a significant rise.

Account managed service (100K+ sales)

For clients whose gift voucher sales are in excess of £100,000 per annum, we offer an account managed enhanced service at no extra cost. These clients benefit from a dedicated account manager, who is only ever a phone call or email away. We provide in-person reviews and tailor made reports filled with gift voucher marketing intelligence, giving clients much more insight into their gift voucher business. We also assist in setting up promotional codes and utilise all our available tools to support their marketing campaigns and help boost sales.

For everyone

We also share infographics, monthly sales & marketing tips emails and best practice guides – with the overarching intention of sharing our knowledge whilst helping our clients to develop and grow their gift voucher business.

UK based support

We have an Edinburgh based in-house service team on hand ready to support and assist our clients with any gift voucher related enquiry that they may have. We also have a ‘Help’ feature available on our gift voucher management system providing clients with a user-friendly online resource, including training videos.

Outstanding reputation

A golden question in Marketing is ‘How did you hear about us?’ A high percentage of our new business is from referrals from clients we have worked with in the past. They know and trust us, they know our software is easy to use, and they know from experience that working with us again will make an impact on their revenue.

And it’s because of these reasons (and more!) that luxury hotels and resorts choose to work with us!

This article is part of a series of posts where we answer the most commonly asked questions by potential clients.