Gift voucher webinars
Whether you’re just getting started, would like a refresher, or want to get ready for a key gifting season, our webinars help set you up for success with gift vouchers.
We recommend that all staff members with a role that has a ‘touch point’ with gift vouchers (so that’s likely to be all guest facing staff and those in marketing and finance positions) watch the ‘Introduction to gift vouchers’ session in the first instance, before viewing any other webinars.
New to gift vouchers?
Watch the ‘Introduction to gift vouchers’ webinar if your venue has recently started working with SK Chase or if you’re new to the venue you’re working in. If you oversee gift vouchers (i.e. you are the main voucher contact) and/or have a Marketing or Finance related role, please also watch / register those relevant webinar sessions too.
Marketing: Getting started
45 minutes
We’ll look at how to create and edit gift vouchers , including complimentary vouchers. We’ll also highlight what you can do to optimise your sales and cover monitoring and measuring sales via reporting.
Finance
30 minutes
We’ll look at gift voucher status and the payment and redemption processes for your venue. We’ll also look at finance reports, fraud checks and best practices and tips for your own internal processes.
Getting ready for key gifting dates
Are you ready for the festive season?
The festive season is the busiest time in your gifting calendar. In December alone venues can expect to match (or exceed) sales made during the first 6 months of the year!
We’ve created a customer service webinar to help you and your team prepare for the festive season and to optimise sales, which is outlined below.
If you are new to gift vouchers, we recommend that you attend the ‘Introduction to gift vouchers webinar’ first.
Meet your webinar hosts
Put a face to name (and voice)
We want to help ensure you have everything in place to support you with gift voucher related tasks, whilst also optimising sales.
Here’s a few people in our team that you may meet along the way.
Jerry Purvis
Head of Training & Service Support
Lucy Simpson
Head of Finance
How to guides
View step by step PDF and video guides which walk you through common actions around gift vouchers.
FAQs
Find the answers to the most popular gift voucher questions instantly on our ‘frequently asked questions’ page.
Help page
Go back to the ‘Help’ page, where you’ll find details of how to get in touch with the SK Chase Help Desk team.