Gift voucher webinars
Whether you’re just getting started, would like a refresher, or want to get ready for a key gifting season, our webinars help set you up for success with gift vouchers.
We recommend that all staff members with a role that has a ‘touch point’ with gift vouchers (so that’s likely to be all guest facing staff and those in marketing and finance positions) watch the ‘Introduction to gift vouchers’ session in the first instance, before viewing any other webinars.
New to gift vouchers?
Watch the ‘Introduction to gift vouchers’ webinar if your venue has recently started working with SK Chase or if you’re new to the venue you’re working in. If you oversee gift vouchers (i.e. you are the main voucher contact) and/or have a Marketing or Finance related role, please also watch / register those relevant webinar sessions too.
Marketing: Getting started
45 minutes
We’ll look at how to create and edit gift vouchers , including complimentary vouchers. We’ll also highlight what you can do to optimise your sales and cover monitoring and measuring sales via reporting.
Finance
30 minutes
We’ll look at gift voucher status and the payment and redemption processes for your venue. We’ll also look at finance reports, fraud checks and best practices and tips for your own internal processes.
Getting ready for key gifting dates
Are you ready for the festive season?
The festive season is the busiest time in your gifting calendar. In December alone venues can expect to match (or exceed) sales made during the first 6 months of the year!
We’ve created a customer service webinar to help you and your team prepare for the festive season and to optimise sales, which is outlined below.
If you are new to gift vouchers, we recommend that you attend the ‘Introduction to gift vouchers webinar’ first.
Customer service
40 mins
During this customer service session, we’ll look at how you can action the six most common customer queries with ease, helping you give first class (and instant) service to your gift voucher buyers and gift recpients. Ideal for all guest facing staff, such as those that work in front of house reception areas.
Helping you sell more this festive season
1 hour
Perfect for those who have already attended the Marketing intro session or that are familar with creating vouchers. We’ll look at how you can edit your gift shop to reflect key gifting events, dates and seasons, to help optimise sales. We’ll also look at the different options available to set up a gift voucher campaign/offer.
Meet your webinar hosts
Put a face to name (and voice)
We want to help ensure ensure you have everything in place to support you with gift voucher related tasks, whilst also optimising sales. Here’s a few people in our team that you may meet along the way.
Eleanor Petronzio
Head of Sales
Jerry Purvis
Head of Training & Service Support
Jen Valentine
Head of Help Desk
Lucy Simpson
Head of Finance
Training Guides
All you need to know about the gift voucher app from creating a new gift to uploading new images or processing a complimentary order.
Help!
If you need help, please contact us:
enquires@skchase.com