Tiredness kills…
Ok, so where is he going with this, I hear you ask… but stick with me, there is a point to it! Most drivers will have seen the signs along the road intended to reduce the numbers of road traffic accidents, but have you ever considered taking this advice “off-road”. I...
The importance of empathy in customer service
As many people do, I am subscribed to various industry related mailers and often delete these before I get the chance to read them. One that recently arrived in my inbox really struck a chord with me, it was titled “The importance of empathy in customer service”. I...
Change
‘Change’ it’s a funny old word… And it is…isn’t it? But no doubt something we are all fairly familiar with, be it in our working lives or our personal ones. If you were to believe in anything to do with horoscopes, I’m not supposed to like change. I’m a Taurean (the...
Can you switch off?
This month I wish to discuss work life balance. The subject of emailing out of hours has come up in conversation in the office a few times in recent weeks, which has sparked an interest in this topic for me. Is it possible in today’s fast moving society to...