Introducing ‘What I Really Wanted’
After looking into happiness economics, knowing that experiences make people happy, means that we are in a great position to spread the joy! As gift voucher specialists we are so excited to introduce What I Really Wanted. This is our new consumer brand to help people...
Gift giving happiness
What makes people happy…and why? There has been a lot of work carried out and theories created that revolve around the economics of ‘happiness’. The Easterlin Paradox – a key concept in this – concludes that higher incomes relate to happiness,...
The importance of empathy in customer service
As many people do, I am subscribed to various industry related mailers and often delete these before I get the chance to read them. One that recently arrived in my inbox really struck a chord with me, it was titled “The importance of empathy in customer service”. I...
Change
‘Change’ it’s a funny old word… And it is…isn’t it? But no doubt something we are all fairly familiar with, be it in our working lives or our personal ones. If you were to believe in anything to do with horoscopes, I’m not supposed to like change. I’m a Taurean (the...